Refugee Support Orgs

UNHCR - United Nations High Commissioners for Refugees))


UNHCR works to protect and assist refugees everywhere, they strive to ensure that everyone has the right to seek asylum and find safe refuge in another state, with the option to eventually return home, integrate or resettle.

Address: Menara Ravindo, Menara Ravindo14th Floor, Jalan Kebon Sirih Kav.75, Menteng, RT.1/RW.1, Kb. Sirih, Menteng, Kota Jakarta Pusat, DKI Jakarta 10340, Indonesia

Phone number: 02129643602 , 02129643665



-UNHCR counselling services:

Tuesdays 13:00 to 16:00: Farsi/Dari speakers

Wednesdays 13:00 to 16:00: Farsi/Dari speakers

Thursdays 13:00 to 16:00: other languages

You need to book an appointment, for booking an appointment you need to be present before 10 A.M. By noon you will be given another date to return for counseling.
Sessions are as short as five minutes, you should prepare everything ahead of time.
After a counseling session, you cannot book another one for 3 months.
Current waiting time for counseling is 2 to 3 months.

-UNHCR refugee self service portal:

IOM - International Organization for Migration


IOM is the leading intergovernmental organization in the field of migration and it works closely with governmental, intergovernmental and nongovernmental partners.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right to freedom of movement.

IOM works in the four broad areas of migration management:

  • Migration and development
  • Facilitating migration
  • Regulating migration
  • Forced migration.

Address: Sampoerna Strategic Square North Tower 12A Jl. Jend. Sudirman Kav 45 – 46 Jakarta 12930 Indonesia

Tel: +622157951275



CWS - Church Worldwide Services


CWS believes that there is enough food, water and justice for everyone in our world. their aim and work is to build alliances among faith groups, civil society, advocates and communities and individuals needing support to secure their basic rights.

Address: (headquarters)

Jl.kartika alam II NO.27, DKI Jakarta 12310


Phone number: 02122764740

Address (for medical support):

Jl. Asam Baris Raya No. 22, RT.6/RW.4 Kebon Baru, Tebet, South Jakarta 12830

Helpdesk (8am to 12pm ):

Fridays: Afghanistan, Iran, Pakistan.

Thursdays: Somalia, Iraq, Sudan, Myanmar, Eritrea, Ethiopia, and other nationalities.   

Hotline for EMERGENCY ONLY: +62 0811 816 1511 (for non emergency situations you can still send a Whatsapp message to the same number)


SUAKA - Indonesian Civil Society Network for Refugee Rights Protection


Suaka works to protect and promote the human rights of refugees and asylum seekers in Indonesia by:

  1. Providing legal aid, advice and information to asylum seekers and refugees;
  2. Empowering asylum seekers and refugees to understand and advocate for their human rights;
  3. Raising public awareness on asylum and refugee issues; and
  4. Advocating for policies that protect the rights of refugees and asylum seekers.

If you are an asylum seeker in Indonesia needing assistance in understanding the process of UNHCR Refugee Status Determination, please read our self help kit, containing information about UNHCR Refugee Status Determination process:






JRS - Jesuit Refugee Service


Jesuit Refugee Service (JRS) Indonesia Foundation is a humanitarian organisation which accompanied, served, and advocated for the rights of refugees both in the refugee camps, urban areas, as well as in immigration detention centers.

Tel: +62 274 517 405, +62274543824